cultivation keys - 2nd week day 4 check-in via mobile app awarded 3 keys

[aaa031]

The iPhone app awarded 3 keys for day 4 check-in this week, whereas day 4 last week credited 5 keys.   Have other people had the same experience?   Note, this week I checked-in using the iPhone app, but last week I checked-in on the web page.

Edited October 19, 2024 by aaa031

[mexx mk1]

Same here, day 4 awarded 3 keys instead of 5

[Srikandi]

Same here also, day 4 but only awarded 3 keys instead of 5

[Shangxin]

I didn't get any keys for the 4th day check-in. Missions worked fine, but checkin didn't give me any at all.

[chelzsiy]

Hello,

We truly apologize for this inconvenience. Our technical team had confirmed this issue and the resolution has been deployed which may take time to reflect on our systems. Users who logged in on the 4th or 7th day only received 3 keys instead of the specified number of keys for that day. Please create a ticket through our Service Desk with your missed streak screenshots, username, and email, so we can check your account and add the missed Cultivation Keys. 

Thank you for your understanding and continued support!

[chelzsiy]

Hello,

The daily streak issue was fixed yesterday. We will work on automatically restoring the missing keys for all affected users. Expect the key balances to be updated within the next 24 hours. We hope this minimizes the inconvenience for all our users.

Thank you for your understanding. We will continue improving our services and trying to ensure a pleasant user experience. Lastly, thank you so much for your continued support!